Frequently Asked Questions
Everything you need to know about shopping with MATTERS.
What is your shipping policy?
We offer standard and express shipping worldwide. Standard shipping typically takes 3-5 business days domestically, while international delivery times vary by location.
How do I process a return or exchange?
You can return or exchange any unworn items with tags attached within 30 days of delivery. Simply visit our online returns portal to generate a prepaid shipping label.
Where can I find the size guide?
Every product page includes a detailed size chart and 'Fit Notes' to help you find your perfect match. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At MATTERS, we prioritize ethical production. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental impact.