Returns & Exchanges
At MATTERS, we want you to feel confident in every piece you wear, which is why we offer a 30-day return window for all unworn items in their original condition. If your purchase isn't the perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, and include the provided packing slip to ensure fast processing.
Ship It Back
Affix the prepaid shipping label provided via the portal to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship out your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing